No Refund Policy for Digital Itineraries

Effective Date: 19/09/23

Thank you for choosing Hertraveldiary for your travel itinerary needs. We are committed to providing you with exceptional digital travel itineraries designed to enhance your travel experiences. Before making a purchase, please take a moment to review our no-refund policy.

1. Refund Exclusion

• All sales of digital itineraries are final and non-refundable.
• Once a digital itinerary is purchased and downloaded, it is considered delivered, and no refunds will be provided.

2. Instant Accessibility

• Our digital itineraries are designed for instant accessibility and use. Upon purchase, you will have immediate access to download and use the itinerary.
• Due to the nature of digital products, we cannot retrieve or verify the return of the downloaded itinerary.

3. Customer Support

1. While refunds are not available, we are committed to assisting you with any inquiries, technical issues, or concerns you may have related to your purchased itinerary.
2. Please contact us at [email protected]

4. Exceptional Circumstances

• In rare cases of technical errors or other exceptional circumstances, we may consider a refund request. Such requests will be evaluated on a case-by-case basis, and approval is at our sole discretion.

By purchasing and downloading digital itineraries from hertraveldiary, you acknowledge and agree to abide by this no-refund policy. We encourage you to reach out to our customer support team for any assistance you may require before or after your purchase.

We appreciate your understanding and look forward to serving you with top-quality travel itineraries.

Refunds Policy for Physical Products

1. Eligibility for Refunds

• You may request a refund for a physical product within 30 days from the date of purchase.
• To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Request a Refund

• To request a refund, please contact us on [email protected] with your purchase details and the reason for your refund request.
• Refunds will be processed as soon as possible upon approval.
• Once your refund is approved, it may take 30 business days for the funds to be returned to your original payment method.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a product defect or damage.
• We recommend using a trackable shipping method when returning products to ensure their safe arrival.

By purchasing products from Hertraveldiary, you acknowledge and agree to abide by this refunds policy. We are committed to ensuring your satisfaction and encourage you to reach out to our customer support team for any assistance you may require before or after your purchase.